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June 10th, 2011 | Aviation accident
June 10, 2011 A new study finds that customers’ satisfaction with airlines is improving while their dissatisfaction with fees continues to grow. The J.D. Power and Associates 2011 North America Airline Satisfaction Study found that in 2011 overall customer satisfaction with airlines improved to an average of 683 on a 1,000-point scale; that’s up 10… Read More