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When one has lost a loved one (son) in an airline crash, the toll on many levels is devastating. Then one is again traumatized by the airline executives and their attorneys. We often felt victimized by the opposing attorneys. Jamie Lebovitz and his support staff helped me, my family, and friends through this terrible experience. His experience, professionalism and ability to communicate what was happening in the process and to understand what we, the family, where feeling was exceptional.